This policy explains how Brambleknollretreat, Gabels gate 16, 0272 Oslo, Norway, handles information when you use this website, enquire about a stay, or contact the house in 2026.
Brambleknollretreat processes personal information only as needed to answer enquiries, host guests, operate the hotel and casino rooms lawfully, and keep this website secure. We do not sell guest lists. We do not use information from this site for unrelated advertising networks.
If you write to us, the message is treated as a private hotel communication. Staff who need the details in order to reply will see them. Others will not.
Information submitted through the contact form is used to identify you, understand the request, and respond. We may keep correspondence for a limited period so that a stay, a table, or a salon question can be followed through. When the purpose ends, we delete or anonymise the record unless Norwegian law requires a longer archive, for example accounting or age-verification rules connected to the casino.
Website logs may record technical data such as browser type, pages requested, and approximate time of visit. These logs help us repair faults and protect the site. They are not used to build marketing profiles of individual readers.
Depending on how you contact us, we may receive your full name, email address, telephone number, message content, preferred dates, and any accessibility or dining notes you choose to include. In the house itself, additional details may be needed for check-in, payment, or legal age checks before casino admission.
Please do not send payment card numbers through the website form. The Oslo desk will indicate a safer method if a reservation deposit is required.
Subject to applicable Norwegian and European data protection law, you may ask what information we hold about you, request a correction, object to certain processing, ask for deletion where we no longer have a legal need to keep the record, or request a copy in a portable format.
You may also contact the Norwegian Data Protection Authority if you believe your rights have not been respected.
We limit access to enquiry messages and guest files to staff who need them. Devices and mailboxes used by the house are protected with access controls. No method of transmission over the internet is completely secure, so we ask guests not to include unnecessary sensitive details in a first message.
If we become aware of a personal-data incident that must be reported, we will follow the notice duties that apply in Norway and inform affected guests where the law requires it.
Questions about this policy can be sent to the same Oslo contacts listed on the contact page: Gabels gate 16, 0272 Oslo, Norway, telephone +4723276500, email brambleknollretreat@hotmail.com.
